IDC Customer Service 客服 （updated)

IDC Customer Service Representative (Recruiting 6 people)  

Technical Support Specialist/ Junior Systems Administrator

Job Description:

• Receive and handle clients/customers questions and concerns, and coordinate with IDC Engineer to process related problems
• Mediate between different departments to have efficient working conditions
• Reply to customers and asking for feedback of service provided
• Workstation troubleshooting
• Ability to add/delete users to and from domain
• Ability to custom build servers and load the Operating System
• Have knowledge of Firewalls, Routers and Switches (installing updates and configuring)
• Have knowledge of IP and Subnetting protocols
  
  

Location: Herndon, VA

Personal Requirements:

• Junior/College degree or above (preferably computer related fields)
• Computer related degree / or 1+ years of computer related experience, and familiar with Windows system, centos system and tbuntn system
• Works well with people, good team coordination, responsible, and a gentle personality
  
  

You will be asked to demonstrate your technical abilities during the technical interview portion of our interview process

*Previous work experiences are given priority, and qualified employees will be eligible for promotion opportunities

*Employee benefits will be provided along with the position

*Must be able to understand Chinese*   Please apply only if you are fluent in Chinese

*Salary is negotiable depending on experience and skills and will be discussed during interviews

*Full time position

Interested Applicants please contact us

Victoria

Phone: 703 – 303- 6719

Email: [url=]vv3318@outlook.com[/url]

Wendy

Phone: 571-338-4364

Email: [url=]yhuang018@gmail.com[/url]

IDC Customer service (招聘人数：6人)

工作内容：

1、接收客户提交的问题、并协调IDC Engineer处理相关问题

2、衔接各部门之间高效工作

3、回访客户对公司产品使用情况

4、解决工作站出现的问题

5、能够在系统上添加/删除用户

6、能够建服务器并开启操作系统

7、了解防火墙，路由器和交换机（安装更新和配置）

8、了解 IP 和网络协议

工作地点：Herndon, VA

个人要求：

• 大专或大专以上文凭， 会英语和中文 （我们客服不是只接电话，主要是即使聊天工具和系统使用）
  
  

2、计算机专业或 有计算机使用经验，熟悉Windows, centos 与tbuntn 系统

3、有团队协作精神与协调能力、有责任心、性格温和，有上进心，刻苦勤劳

*面试的时候，会有一个技术试部分

*有工作经验优先， 合适着提供晋升机会

*会提供相关福利

*中英文流利，薪水面议

*只招全职