Director of IDC Customer Service Department

Directorof IDC Customer Service Department (Recruiting 1 person)

JobDescription:

1.      Maintainsthe customer service department, making sure the department is functional andoperational on a consistent basis; provide training to new customer servicestaff

2.      Provide guidance and directions to customerservice staff on how to receive or handle customers’ questions and concerns

3.      Mediate between different departments to haveefficient working conditions

4.      Check on customers for their feedback of theservice provided to them

Workplace: Herndon,VA

PersonalRequirements:

1.      Bachelor’s degree or above

2.      Completed computer science degree/ or 3+ yearsof computer usage or IT related areas of experience or expertise

3.      Familiar with network protocol, networkstructure and other applications

4.      Familiar with Windows, centos, and tbuntnsystems

5.      Has team management abilities and provideoverall coordination between the teams

*Qualified applicants may be allowed for sponsorship (depending onindividual circumstances)

*Employee benefits will be provided along withthe position

*Must be able to understand Chinese*   Please apply only if you are fluent inChinese

*Salary is negotiable depending on experienceand skills and will be discussed during interviews

Full timeonly position

Interested Applicants please contact us

Victoria

Phone: 703-303-6719

Email: [url=]vv3318@outlook.com[/url]

Wendy

Phone: 571-338-4364

Email: [url=]yhuang018@gmail.com[/url]

Directorof IDC Customer Service Department (招聘人数：1人)

工作内容：

1、确保客服部门工作正常进行，并对新进客服人员进行培训

2、指导客服人员接收处理客户提交的问题

3、衔接各部门之间合作高效工作

4、回访客户对公司产品使用情况

工作地点：Herndon, VA

个人要求：

1、本科或本科以上文凭

2、计算机专业毕业or三年以上计算机IT领域工作经验

3、熟悉网络协议、架构与应用

4、熟悉Win, centos 与tbuntn 系统

5、具有一定的团队管理能力与协调能力

*根据工作表现情况，可提供sponsorship

*会提供相关福利

*中英文流利，薪水面议

*只招全职